For questions about your order, address changes, missing letters, damaged mail or anything else that needs our attention, send us an email.
We try to reply as quickly as we can. Sometimes that means quickly. Sometimes it means 2–5 days. Hoomans have a surprising number of things happening at once.
Come say hello, follow our observations about hoomans, or simply lurk quietly.
We do not judge. Much.
About order-related emails
If you're writing about an existing order, please include the name or email address used for the order and any relevant details.
It helps us find your letter without making the cats search through an unnecessarily large pile of paperwork.
If you're writing about a delivery, please also mention the destination country and any other details that might help us identify the letter.
We will get back to you as soon as we can, usually within 2–5 days.
The cats do try to be faster. Sometimes the cats even succeed.