Hello, hooman. We're the cats next door.
We need some information to get your letter to the right place. We don't need to know the rest of your life.
This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, when we may share it, and the choices and rights that may be available to you.
We aim to handle personal information responsibly and in accordance with the privacy and data-protection laws that apply to us and to your interaction with Purr Next Door. Because privacy laws differ between countries and regions, some rights and obligations may apply differently depending on where you are located.
1. Information we may collect
Depending on how you use Purr Next Door, we may collect:
- Your name
- Your email address
- Your phone number
- The recipient's name
- The recipient's postal address
- Subscription status and renewal dates (not your card or UPI details)
- Information necessary to fulfil your order
- Order and transaction information
- Information you provide when contacting us
- Information you provide in connection with an address change, delivery issue or refund request
- Technical information that may be collected when you use our website, such as device or browser information, IP address, cookies or similar technologies, where applicable
If you choose to provide additional information, such as a date of birth, that information may also be collected.
We only want information that has a reason for being there.
The cats are curious. The cats are not entitled to everything.
2. Why we collect your information
We may use personal information to:
- Process your order
- Process and confirm payment
- Prepare and send your letters
- Deliver your letters to the address you provide
- Communicate with you about your order
- Handle address changes
- Respond to customer-support requests
- Investigate missing or damaged mail
- Process refunds where applicable
- Maintain appropriate business and transaction records
- Prevent misuse, fraud or abuse
- Comply with legal, regulatory or accounting obligations
- Improve the website and Purr Next Door experience, where permitted by applicable law
We don't collect information simply because the cats are curious. Although, admittedly, the cats are quite curious.
3. Legal bases for processing
Depending on where you are located and which privacy laws apply to you, we may process personal information on one or more of the following bases:
- To perform a contract with you or take steps at your request before entering into one
- To comply with a legal obligation
- Where processing is necessary for legitimate interests and those interests are not overridden by your rights
- Where you have provided consent, where consent is required
- For other lawful purposes permitted by applicable privacy and data-protection laws
Where we rely on consent, you may generally withdraw that consent where permitted by applicable law. Withdrawal of consent does not necessarily affect processing that took place before the withdrawal.
4. Payment information
Payments are processed through our payment service providers: Razorpay for payments in rupees, including recurring UPI AutoPay and card mandates, and PayPal for payments in US dollars.
We do not ask you to send us your card number, CVV, UPI PIN, banking password or other payment credentials by email, Instagram or direct message.
Payment information is handled through the payment-processing systems used for your transaction. Razorpay and PayPal may process your information according to their own applicable privacy policies and terms. We can see whether a subscription is active and when it renews, but we never see your full card number, CVV or UPI PIN.
5. Postal and fulfilment services
To send your letter, we need to provide relevant delivery information, such as the recipient's name and postal address, to the postal network or delivery service handling the shipment.
This information is shared only to the extent reasonably necessary to fulfil the order or resolve a delivery issue. This applies to letters sent within India and to other countries.
6. Information you provide about another person
Please make sure you have the appropriate permission or lawful basis to provide another person's information where this is required by applicable law. Please do not provide sensitive personal information about the recipient through our forms.
7. Sensitive personal information
Please do not provide sensitive personal information unless a specific Purr Next Door feature explicitly asks for it and provides an appropriate way to submit it.
This includes information such as health information, financial credentials, government identification numbers, passwords, precise financial account information or other information that may receive special protection under applicable law.
We don't need it. The cats have enough mysteries already.
8. Sharing personal information
We may share relevant personal information with service providers where reasonably necessary to operate Purr Next Door, including:
- Payment-processing providers
- Postal and delivery services
- Website, hosting or technology providers
- Customer-support or communication providers
- Professional advisers where necessary
- Authorities or other parties where disclosure is required by applicable law
We do not sell your personal information as a product.
Where we use service providers to process personal information on our behalf, we aim to use appropriate contractual, technical and organisational safeguards consistent with applicable law.
9. International transfers
Purr Next Door serves hoomans in India and other countries. As a result, personal information may sometimes be processed or transferred across national borders, including between countries that may have different data-protection laws.
Where applicable law requires safeguards for international transfers, we will take reasonable steps to use an appropriate lawful mechanism or safeguard for that transfer.
For individuals in jurisdictions with specific international-transfer protections, including the European Economic Area, the United Kingdom or other jurisdictions with similar requirements, applicable rights and safeguards will apply according to the relevant law.
10. Cookies and similar technologies
Our website may use cookies or similar technologies to operate the website, remember preferences, understand how the website is used, maintain security and, where permitted, support analytics or other website functions.
Where applicable law requires consent before certain cookies or similar technologies are used, we will seek that consent through the website. You may also be able to manage cookies through your browser or device settings.
11. Your privacy rights
Depending on where you live and the laws that apply to you, you may have rights relating to your personal information. These may include the right to:
- Ask what personal information we hold about you
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information in certain circumstances
- Request restriction of certain processing
- Object to certain processing
- Request portability of information where applicable
- Withdraw consent where processing is based on consent
- Object to certain forms of direct marketing
- Lodge a complaint with a relevant privacy or data-protection authority
Not every right applies in every situation. Some rights may also be subject to legal exceptions or limitations.
If you would like to exercise a privacy right, email us at [email protected]. We'll handle your request in accordance with the laws applicable to you.
12. European Economic Area, United Kingdom and other jurisdictions
If you are located in the European Economic Area, United Kingdom, or another jurisdiction with specific data-protection requirements, additional rights and protections may apply to you.
Where applicable, you may have rights relating to access, correction, deletion, restriction, objection, portability and withdrawal of consent, as described above.
You may also have the right to complain to the data-protection authority in your country or region. We will respond to valid requests within the time period required by the applicable law.
13. Children
Purr Next Door is not intentionally designed to collect personal information from children who are unable to provide valid consent or otherwise use online services under the laws applicable to them.
If you believe that a child has provided personal information to us in circumstances where they should not have, please contact us at [email protected]. We will take appropriate steps based on the circumstances and applicable law.
14. Data security
We take reasonable technical and organisational measures appropriate to the nature of the personal information we handle to protect it against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
15. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Fulfilling orders
- Providing customer support
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud or misuse
- Complying with legal, accounting or regulatory obligations
Different types of information may therefore be retained for different periods. When information is no longer required, we may delete, anonymise or otherwise dispose of it appropriately.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time as Purr Next Door grows, our services change, or applicable privacy requirements develop.
The latest version published on this website will apply to information handled under the updated policy, subject to any rights or notices required by applicable law.
17. Contact us
If you have a question about your personal information, want to exercise a privacy right, or simply want to know what the cats know about you, email [email protected].
We'll do our best to help. Usually within 2–5 days. The cats do try to be faster.