Hello, hooman. We're the cats next door.
These Terms & Conditions explain how a Purr Next Door subscription works. We've kept them as readable as possible because, frankly, nobody should need a law degree to buy a letter.
By subscribing to Purr Next Door, you agree to these terms.
1. What Purr Next Door is
Purr Next Door sends physical letters through established postal networks. We create and fulfil the letters and send them to the address provided when you place your order.
At present, we offer one plan: a monthly subscription, billed monthly, with one letter a month for as long as the subscription is active.
- In India: ₹456 a month, paid through Razorpay with UPI AutoPay or a card.
- Everywhere else: $13 a month, paid through PayPal.
This is a recurring subscription. By subscribing, you authorise an automatic charge on the day you subscribe and then on the same date every month, until you cancel.
2. Placing an order
When placing an order, you are responsible for providing accurate information, including the recipient's name and complete postal address. Please check the address before completing your purchase.
The cats are reasonably good at many things. Guessing an address is not one of them.
We may collect other information required to process and fulfil your order, as described in our Privacy Policy.
3. Pricing and payment
The price displayed on the website is the monthly price for your currency. The listed price includes the applicable delivery cost and charges described at checkout.
Payments in rupees are processed through Razorpay, and payments in US dollars through PayPal. By proceeding with payment, you also agree to any applicable terms of the payment service used to set up and collect your recurring payment. Your bank, UPI app or PayPal may notify you before each monthly charge.
4. Mailing schedule
We generally prepare and send letters around the 18th–20th of every month.
We intentionally do not provide a specific delivery date. This is partly because postal delivery times can vary, and partly because the surprise of receiving a letter is part of the experience.
Once we hand a letter over to the relevant postal network, delivery is subject to that network's operations.
5. Delivery
We ship to India and other countries using established postal networks serving the destination.
- For addresses in India, delivery typically takes approximately 2–7 days after mailing.
- For addresses in other countries, delivery typically takes approximately 5–14 days after mailing.
These are estimates, not guaranteed delivery dates. Actual delivery times can vary depending on destination, postal operations, customs processes where applicable and other circumstances outside our control.
We do not currently provide tracking for individual letters.
6. Address changes
If you need to change the delivery address, please email [email protected].
We recommend sending address-change requests by the 18th of the month, before that month's letters are prepared for dispatch. Requests received after the 18th will generally take effect from the following month's mailing.
If we're still able to accommodate a late address change in the current mailing cycle, we'll do our best to do so. We cannot guarantee that a late change can be made, and we'll let you know what we're able to do.
7. Lost or delayed letters
If your letter has not arrived within 15 days of the monthly mailing, please contact us at [email protected]. We'll look into it and send you a fresh letter from that month's mailing.
Postal delays do happen. The cats find them mildly inconvenient too.
8. Damaged letters
If your letter arrives in a damaged condition, please contact us at [email protected]. We may ask you to share photographs of the damaged package or letter so that we can understand what happened.
Where appropriate, we'll provide a refund for the affected order.
9. Cancellation
You can cancel your subscription at any time by cancelling the recurring payment with your payment provider:
- Paying in rupees through Razorpay: cancel the autopay in your UPI app (usually under AutoPay or mandates), or through your card issuer or bank.
- Paying in US dollars through PayPal: cancel it in your PayPal account, under automatic payments.
If you cancel before your next renewal date, no further payments are taken. Letters for months you have already paid for will still be sent. A monthly payment that has already been taken is not refunded, except as described in our Cancellation & Refunds policy.
If you have trouble cancelling, email [email protected] and we'll stop the subscription from our side.
No awkward conversations required. The cats will pretend not to notice.
10. Information provided by you
Where information is requested to help us prepare or fulfil your order, you are responsible for ensuring that the information you provide is accurate and that you have the appropriate right or permission to provide it.
Please do not submit sensitive personal information about yourself or another person through our forms. Our Privacy Policy explains how we handle personal information.
11. International orders
We accept orders for delivery to India and other countries around the world, subject to postal availability and any applicable restrictions on delivery to the destination.
The price shown at checkout includes the applicable delivery cost for the selected destination.
For international deliveries, postal and customs processes may vary between countries. You are responsible for providing an accurate delivery address and any information reasonably required for successful delivery.
12. Changes to these terms
We may update these Terms & Conditions from time to time as Purr Next Door grows or our processes change. The latest version published on this website will apply to future payments. If we change the monthly price, we'll tell existing subscribers by email before it applies to them.
13. Questions
If something isn't clear, please ask. [email protected]
The cats would much rather explain something than have a hooman spend 45 minutes trying to interpret a paragraph that could have been written normally.