But once a letter has entered the monthly mailing process, things get a little more complicated. Here's how it works.
Cancel anytime
Purr Next Door is a monthly subscription. You can cancel whenever you like by cancelling the recurring payment with your payment provider:
- Paying in rupees through Razorpay: cancel the autopay in your UPI app (usually under AutoPay or mandates), or through your card issuer or bank.
- Paying in US dollars through PayPal: cancel it in your PayPal account, under automatic payments.
Cancel before your next renewal date and nothing more is charged. The letter for the month you have already paid for will still be sent.
Having trouble? Email [email protected] and we'll stop it from our side.
Monthly payments already taken
Each monthly payment pays for that month's letter. Once a payment has been taken, it is generally not refunded, because that letter is already being prepared. If you were charged after you cancelled, email us and we'll refund that charge.
Damaged mail
If your letter arrives in a damaged condition, please contact us at [email protected].
We may ask you to send photographs of the damaged package or letter so that we can understand what happened. If your letter arrived damaged, we'll happily arrange a refund for the affected order.
Lost mail
If your letter hasn't arrived within 15 days of the monthly mailing, please email us. We'll look into it and send you a fresh letter from that month's mailing.
Lost mail is therefore handled through a replacement rather than an automatic refund.
Incorrect address
Please make sure the delivery address is correct when placing your order.
If you need to change your address, email us at [email protected], preferably by the 18th of the month. Requests received after the 18th will generally be applied from the following month's mailing. If we're still able to accommodate the change for the current month, we'll do our best to do so, but this cannot be guaranteed.
Refund processing
Where a refund is applicable, we'll initiate it through the payment method or payment-processing system used for the original transaction, subject to the applicable processing timelines.
Need help?
Email [email protected]. We aim to respond within 2–5 days.
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